You have the right to cancel your order and return your items by post within 7 calendar days from the day after the date you received your order. The product must be in original packaging and in possession of all original labels. You are required to return unwanted orders at your own cost. The customer is requested to provide information about the name and invoice number. All refunds will be dealt with within 3-5 working days upon receiving your returned orders. Any items returned in a non-sellable condition will not be refunded.

RETURNS ARE AT YOUR OWN EXPENSE.

Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer. 

Refunds will be credited to your original method of payment. Once we have received and accepted the returned goods, you will receive a refund within 10 working days.

We are unable to exchange items bought online. If you would like alternative items, then please place a new order.

When you wish to return or exchange or advertise a product, please return the item to: 

ZOOLARA LIFESTYLE  PRIVATE LIMITED

ADDRESS : GALA NO.202, SECOND FLOOR, VARUN INDUSTRIAL ESTATE, VASAI EAST, THANE, MAHARASHTRA-401208, INDIA

When you return the item, please provide a reason for the return, this will enable us to help you much more efficiently. If your invoice has been lost, please provide your order number and your full name.